4. Customer is liable for all reasonable expenses (including contingent expenses such as debt

collection commission) and legal costs (on a full indemnity basis) incurred by Willagree for

enforcement of obligations and recovery of monies due from the Customer to Willagree.

5. The price payable by the Customer shall be the price specified in any written quotation from

Willagree, or if not specified:- The price for goods and services are at Willagree’s standard price at the

time of ordering plus any other cost incurred for example delivery, postage and packaging.

6. Quotations for new installations are free but quotations which involve diagnosis of a fault with

an existing item incur normal service call fees and hourly labour rate. This fee would only apply if the

unit is repaired or replaced by others or no works carried out.

7. If at the Customers request goods and services are supply outside normal work hours or days

the Customer is liable for additional costs incurred.

8. If the Customer cancels an appointment with less than 24 hours notice the customer is liable

for a cancellation fee of $30 plus GST. If Willagree attends site to find the work have been completed

by others and no cancellation notice given by the Customer then the Customer is liable for a standard

service call fee.

9. Willagree will supply a tax invoice for good and services, the customer shall pay Willagree

any GST payable in respect of any taxable supply made by Willagree at the time it pays Willagree the

price for the supply of good and services provided.

10. The customer must pay Willagree all monies payable upon completion of work by Willagree,

unless otherwise stated on Willagree’s invoice.

11. All goods supplied remain the sole title and property of Willagree and the Customer holds

them as bailee for Willagree until full payment is made.

12. If the Customer breaches these terms, then the Customer authorises Willagree to, without

notice enter the premises where the unpaid goods are located and recover possession of the goods or

part there of. Willagree or its agents shall not be liable and the Customer indemnifies Willagree for

any trespass or for any costs, losses, damages or other expenses suffered by the Customer or anyone

else in connection with the entry to such premises and recovery of unpaid goods.

13. The Customer may not offset monies payable to Willagree against monies owed by Willagree

to the Customer, except debts acknowledged in a credit invoice issued by Willagree.

14. Willagree is an authorised for a number of manufactures warranty schemes, but does not make

any representation that the work it carries out and goods it supplies and covered by the relevant

manufacture’s warranty. The Customer is primarily liable to pay the price for all goods and services to

Willagree with these terms unless the manufacturer pays those amounts for the Customer and the

Customer bears the risk that the works and goods supplies are not covered by warranty.

15. Where Willagree supplies goods and services that are covered by warranty, Willagree assigns

(to the extent that it is able to) benefit of that warranty to the Customer. The Customer warrants that it

has made its own enquires as to the terms of any manufacture’s warranty and its assignability. The

Customer cannot require Willagree to take any further action of effect this assignment.

16. The Customer must provide safe and easy access to the work site. Any site training required,

to gain access to items for services incur normal hourly labour rates.

17. Willagree is not responsible for crane hire, scaffold hire, rubbish removal, permits, plastering,

patching, painting, building or structural works or provision for safe and easy access to work site.

18. Willagree is not responsible for electrical switchboard or any other wiring upgrades carried

out by others or by Willagree’s contractors. These works are solely the responsibility of the electrician

who carried out these works.

19. To the extent that the law does not permit the exclusion of implied rights. Willagree’s liability

for a breach of those rights shall be limited to the repair, replacement or supply of equivalent goods and

services only.

20. The Customer releases Willagree and its agents from any claim arising in any way from the

supply of goods or services, including special, consequential, direct and indirect loss or damage, loss of

income or profits or loss of business, whether caused by defect or unsuitability in the goods, the

negligence of Willagree or its agents, or the late delivery or non-delivery of any goods or services. The

Customer shall bear all risk in goods from the time of delivery of goods to the Customer or the location

nominated by the Customer.

21. Willagree provides warranties regarding its workmanship on the terms set out in the Plumbing

Industry Commission guidelines of Victoria.

22. Air Conditioning refrigerant gas leaks. The Customer must understand small refrigerant gas

leaks can be difficult to detect. If Willagree attends site and the item has no refrigerant gas or has lost

some refrigerant gas Willagree will attempt to locate leak and make the item good. In some cases there

maybe more than one leak. Willagree will repair the first leak found, make it good at which point a

charge will be levied for works completed. If the item loses gas again in another location, the customer

is liable for payment again unless the customer agrees at the time of first contact to either pay

Willagree to test the system thoroughly for all leaks (this could take many hours and or in cases may

not be possible due to pipes located in walls etc) and pay the labour time require to complete this task,

or pay Willagree for a separate “12 month refrigerant leaks warranty”.

23. If as a direct or indirect result of natural disaster, acts of God, industry dispute, accident,

government restriction, war, civil unrest or any other cause outside Willagree’s control, Willagree is

unable to perform its obligations under these terms, it is released from those obligations to the extent of

such inability and the Customer shall not be entitled to claim compensation for any such failure by

Willagree to perform its obligations.

24. These terms shall be governed by and construed in accordance with the laws of Victoria and

the Customer submits to the jurisdiction of the courts of Victoria. If any part or parts of these terms are

held invalid that part shall be severed from these terms and the remainder of these terms will continue

to be valid and enforceable. All terms stand regardless of customer signature is acquired or not.

Customer Signature:………………………………………………... Date:…………………………

Customer Name:…………………………………………………….